Dispatch Center

About the Dispatch Center

The Chesterfield Township Department of Public Safety Dispatch Center receives emergency 911 and non-emergency calls for service for the Chesterfield Township and New Baltimore police and fire departments 24 hours a day, 365 days a year.

In 2025 the Dispatch Center received a total of 71,629 calls, including 22,351 911 emergency calls and 49,278 non-emergency calls, and dispatched 1,417 fire runs for Chesterfield Township along with 1,356 for New Baltimore.

The center was renovated in 2024 with new technology, adding a fourth console and a video wall for continuous monitoring of the township's live camera feeds. Dispatch is equipped with New World Computer-Aided Dispatch (CAD), which tracks police and fire units with an automatic vehicle locator so the closest unit can be sent to an emergency.

All dispatchers are certified in Emergency Medical Dispatch (EMD) and fire dispatching through PowerPhone, Inc., and complete continuing training throughout the year. The center also uses the RapidSOS data platform, which delivers more accurate real-time caller location to first responders.

A fail-over dispatch center at Fire Station 3 keeps 911 answering if the main center has to be evacuated. In 2025 the fire department also began the CNET project, the Chesterfield - New Baltimore Emergency Transmitter: a stand-alone 800 MHz transmitter that keeps radio communications running for local first responders if the statewide public safety radio system goes down.

Responsibilities

• Answer 911 and non-emergency calls for Chesterfield Township and New Baltimore police and fire
• Dispatch fire, EMS and police resources and track units through CAD and automatic vehicle location
• Provide Emergency Medical Dispatch instructions to callers before responders arrive
• Receive and respond to text-to-911 requests for assistance
• Monitor township camera feeds from the video wall
• Train new dispatchers through the Communication Training Officer program